Robots have been prolific in science fiction stories for decades. Who can forget the iconic figures Data from Star Trek or C3PO and R2D2 from Star Wars? In more recent years, robots have taken on a larger role, moving from the denizens of science fiction to a fixture in the business landscape.
In fact, for many businesses today, robots can take on an unexpected but highly valued role – providing Quality Assurance (QA) and Business Process Optimization (BPO) services. This new role that robots have taken on is a critical one. Business processes can often mean the difference between a successful launch and an unsuccessful one. It’s vital that businesses ensure the quality of their products and identify problems before their users do. Solutions such as James, the first cloud based virtual robot, and dinCloud’s newest offering, seek to give businesses an easier way to perform these functions.
How do robots help optimize my business processes?
James possesses many attributes that can have a positive impact on your business:
- Reliability: You never have to worry about James showing up – he is there every day, all day. With James, you will have the peace of mind that your system is being checked for optimum delivery. Alerts will go directly to James’ boss (the person supervising the service) and you will be able to proactively respond to any issues, before your users are even aware of a problem.
- Transparency: James doesn’t hide any part of the process. With a single glance, you can gain visibility into your systems and James’ test results real-time
- Consistency: James performs the same task over and over again until you say otherwise.
- Precision: James will provide exact measurements, down to the millisecond, of the tasks he is performing.
Are robots replacing humans in the Quality Assurance industry?
In short, no. Even in manufacturing lines, where robots have become an essential part of building products, there is still a very real and present human element. The same can be said of James. James does not seek to replace the human workforce, but instead to allow his human counterparts to be more productive. Humans are a very creative force, driven by ideas and vision. And the repetitive nature of constantly checking systems to ensure they are working as expected can often fall to the wayside of more demanding tasks. James, by contrast, is constantly and routinely performing the same exact task over and over with precision; achieving a better and more consistent result.
A failure in your business process optimization can have serious ramifications for your business. From the loss of business opportunities, staff dissatisfaction and in this day and age of social media, brand damage. James can be your insurance policy that your systems are consistently running at the top of their game, giving you peace of mind and freeing your staff to focus on other aspects of your business. Learn more about how James and robotic process automation can help your business in this short video or even set up your own “interview” of James.
